Privacy Policy

Who we are

The Roanoke Higher Education Center (RHEC) is a political subdivision of the Commonwealth of Virginia, created with the mission of providing citizens of the Roanoke region access to training, certifications, and degrees. Our website is: www.education.edu.

What information is automatically logged

Our website server automatically gathers the following information from each visitor: IP address, date, time, page visited, browser type, device type, and the referrer, if available. We use your IP address to diagnose server issues and manage our website. The date and time help us identify peak usage periods. We record the browser and device type to analyze the popularity of different methods of accessing our website, which helps guide our decision-making when designing our pages. The referrer data—information about the webpage that directed you to ours—helps us understand how often our site is linked from other resources, and how users discover or navigate to our website.

What personal data we collect

When using our website, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. Whether you choose to share this information is entirely up to you. Only individuals 18 years of age or older should share personally identifiable information. This information may include, but is not limited to, your name, job title, employer or organization, physical address, email address, phone number, the content of any communication you send us, and any other details you voluntarily fill out or confirm on forms you submit. Such personally identifiable information might be collected when you contact us or subscribe to receive communications from us.

How we use this information

We may keep visitor information in our systems indefinitely after the web page is transmitted, but we do not attempt to collect any data that could identify the individuals browsing our website. Routing information is mainly used in aggregate form to evaluate site content.

Essential and non-essential technical information helps us respond to your request appropriately and in a personalized manner. It also enables us to plan website improvements. Optional information allows us to offer services or information more specifically tailored to your needs, forward your message or inquiry to one of our Member Institutions, and additionally helps us plan website improvements.

Under the Virginia Freedom of Information Act, any records we have at the time of a FOIA request may be inspected or disclosed to the public for any purpose. Visitor information maintained after transmitting the requested web page might be available for inspection.

We use the personally identifiable information you give us when you contact us to address your communication. Therefore, when you fill out one of our online contact, sign-up, or request forms, we will use any personally identifiable information you provide to respond to your specific inquiry. We do not share this information with outside parties except as necessary to address your communication. You can also choose to receive regular email updates from the RHEC when using our online contact form. You may unsubscribe from these emails at any time by following the unsubscribe link in the email. Your email address will not be shared outside of the RHEC.

RHEC may keep personally identifiable information indefinitely. We never use or share the personally identifiable information provided to us online in ways unrelated to those described above, except when necessary to respond to your communication, provide a service you requested, or comply with applicable law.

RHEC does not sell, rent, or share visitor information, including email addresses, with any company or organization outside of the RHEC or its Member Institutions.

Links to other websites

This privacy policy does not cover links and embedded content within this website that lead to other sites. Those sites are not governed by this privacy policy, and if you have questions about how another site uses your information, you should review that site’s privacy policy. RHEC is not responsible for the privacy practices or content of other sites.

What rights you have over your data

If you have provided us with personally identifiable information, you can request that we delete it. We will do so as permitted; however, this does not include data that we are legally required to keep for administrative, legal, or security reasons. As mentioned above, you can unsubscribe from RHEC emails at any time.

How we protect your data

We take measures to protect and secure the information we gather online. RHEC follows reasonable security standards and procedures to prevent unauthorized access or disclosure of information.

When you submit sensitive information through our website, your details are protected both online and offline. Wherever we collect sensitive data, it is encrypted and transmitted securely. You can confirm this by looking for a lock icon in the address bar and ensuring the URL begins with “https.” While we use encryption to safeguard sensitive data during online transmission, we also protect your information offline. Only employees who require access to personally identifiable information to perform their specific job duties are granted access. The computers and servers where personal information is stored are kept in a secure location.

We value the security of your personally identifiable information. However, please be aware that no method of internet transmission or electronic storage is completely secure. Although we implement security standards and procedures to safeguard your personally identifiable information, we cannot guarantee its absolute safety.

Changes to this privacy policy

This privacy policy is effective as of November 4, 2025, and remains in effect unless amended in the future. Any updates or modifications will take effect immediately once posted on this webpage. We reserve the right to update or modify our privacy policy at any time. You are encouraged to review this policy periodically. Your continued use of the website after we post any changes to the privacy policy will signify your acknowledgment of the changes and your agreement to be bound by the updated policy.

Contact us

If you have any questions about this privacy policy, the practices of this site, or your interactions with this website, please contact us at info@education.edu.